DECIMAL ENGINEERING produces sheet metal fabricated parts according to customer drawings and specifications. We produce these parts only when we have a purchase order. Since each order is customer specific and we have no other market to sell these items, DECIMAL ENGINEERING cannot accept returned items unless the parts do not conform to customer specifications. If that should occur, DECIMAL ENGINEERING will rework or replace the nonconforming parts. DECIMAL ENGINEERING will need to be contacted prior to returning parts so that we can assign a Return Material Authorization Number (RMA#). We may only want to have a small sampling of parts returned to make our assessment. Once we receive the items, we will notify you how and when we will provide parts that meet your specifications.